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Email scam – Highfield Residents’ Association. Also, how to report an email scam and what to look out for


Email scam – Highfield Residents’ Association


Several of our members have recently received an email which purports to be from Highfield Residents’ Association. However, on closer inspection, it is a very clever scam which is quite believable as the email it uses is specifically designed to resemble one of ours by the scammer or bot.

Please note: No-reply@highfieldresidents.org.uk is not an HRA email address.


This scam email message informs the reader that their domain has reached its disk quota and asks them to follow the link below to auto extend their disk capacity for free as soon as possible, in order to prevent the loss of any files and future emails.

Do not click on the link!

The important thing is to be vigilant if you receive this email, or any others that look suspicious, and not to click on the link provided unless you are absolutely sure that it is bona fide.

The National Cyber Security Centre and also Neighbourhood Watch have issued some useful guidance about email scams, the basics of which we have condensed below:

Email scams – what to do and what to watch out for!

Criminals want to convince you to do something which they can use to their advantage. In a scam email, their goal is often to convince you to click a link. Once clicked, you may be sent to a dodgy website which could download viruses onto your computer, or steal your passwords and personal information.

They may try to attract you by using real-world concerns (eg Covid) to try and trick you into interacting. They may also mimic real links and messages eg with the HRA above. These scam messages can be very hard to spot. They are designed to get you to react without thinking.


1.Report suspicious messages

If you have received an email which you are not quite sure about, you should report it. This will protect other people from being affected by it.

2.Watch out for the following signs


You can better protect yourself from falling victim to attempted email fraud by looking out for the following signs:
  • the sender’s email address looks suspicious. Roll your mouse pointer over the sender’s name to check it. If it doesn’t match the organisation’s website address it says it’s from – it could be a scam
  • the From and Reply To addresses do not match
  • the email does not use your name – it says something like ‘Dear customer’ instead
  • the email is from an unfamiliar company or person
  • the context or content look suspicious


  • there are typos/spelling mistakes, strange phrasing and poor grammar. This can be indicative of a spam email


  • there’s a request for personal information


  • there’s a sense of urgency, asking you to act immediately
  • there are strange or unfamiliar links
  • there’s a prominent website link that may look like the proper address but has one letter missing or is spelt incorrectly; this is a link that mimics a real link
  • do not click on links or open attachments if the source isn’t 100% known and trustworthy, or it seems strange that you’d be receiving them. For more information, click here.
  • the entire text of the email is contained within an image rather than the usual text format, and the image contains an embedded hyperlink to a bogus site. So again, roll your mouse pointer over the link to reveal its true destination. But don’t click!
  • Be cautious when going to a website from a link in an email and then entering personal details – the email could be fraudulent.

Does it sound too good to be true? If you are at all suspicious, heed your instincts! You are most probably right to be concerned.




Report all emails that you believe to be fraudulent to report@phishing.gov.uk

Information on email scams courtesy of the National Cyber Security Centre and Neighbourhood Watch.