CHATBOT
Southampton City Council has launched ‘Chatbot’ which is an artificial intelligence digital assistant. It has been introduced to help people get answers to questions relating to a number of Council Services quickly, including key online services, news and information from Southampton City Council.
To access Chatbot, click on this link: https://www.southampton.gov.uk/contact-us/chatbot.aspx
1.THE LINK BELOW CONTAINS INFORMATION FOR THE PUBLIC ON CORONAVIRUS (Covid-19)
http://www.southampton.gov.uk/coronavirus-covid19/
2. PLANNING AND LICENSING
HRA has a Planning page with more detailed information on Planning and Licensing in addition to Planning News updates. Follow the link here: Planning page.
3. REPORTING A NOISE ‘NUISANCE’
If you can, it might be useful to approach the ‘nuisance’ directly in the first instance either through direct conversation, if possible, or a polite note through the door explaining your situation if you do not know the person concerned.
To report a nuisance to Southampton City Council, click on: https://www.southampton.gov.uk/environmental-issues/
Then select ‘Report a noise nuisance’ from the list in Item (4) below. If you click on the latter, you can select the type of noise and then send your problem details directly to the Department with responsiblity.
Note: If the noise nuisance is from an HMO, as HMOs are Licensed, you could also contact the HMO Licencing Team at Southampton City Council.
If the above proves unsuccessful, you could contact one of your local Councillors https://www.highfieldresidents.org.uk/politicians/
4. REPORTING AN ENVIRONMENTAL OR OTHER RELATED ISSUE
Click on: https://www.southampton.gov.uk/environmental-issues/
Then select one from the list below:
Report an issue
-
Note: The Council will come out for a rat / pest problem. However, we understand that there is likely to be a fee.
- Report a road/pothole issue: https://www.southampton.gov.uk/travel-transport/report-issue/potholes/
- Report a noise nuisance
- Report fly-tipping: http://www.southampton.gov.uk/environmental-issues/street-cleaning/fly-tipping.aspx
- Report dust, light, odour or smoke
- Report a blocked drain
- Report a dangerous tree
- City centre cleaning
- District cleaning
- Report dog fouling: telephone: 02380833008 (City Council); or email: Parksandstreetcleaning@southampton.gov.uk or via online form:https://www.southampton.gov.uk/environmental-issues/street-cleaning/dog-fouling.aspx
Alternatively, you could use the following email: community.safety@southampton.gov.uk
If the above proves unsuccessful, you could contact one of your local Councillors https://www.highfieldresidents.org.uk/politicians/
5. REPORTING HAZARDOUS WASTE and anything that does not fall within the Police remit but has links to crime and anti-social behaviour – needles, sharps, broken glass, spillages, fly tipping, car parking, dog fouling, dead animals or other dangerous items you have seen on a road, pavement or public space
https://www.southampton.gov.uk/environmental-issues/street-cleaning/
See also ‘Street Cleaning’ on (4) above.
6. REPORTING DOG ATTACKS, BEHAVIOURAL and other problems
https://www.southampton.gov.uk/environmental-issues/animal-welfare-officers/
7. REPORTING ANY SOUTHAMPTON CITY COUNCIL GENERAL ISSUE
To contact Southampton City Council: https://www.southampton.gov.uk/contact-us/
8. REPORTING A CONCERN ABOUT A PROPERTY
If a property has become very dirty, with possible rodent infestations, or possessions are being hoarded, potentially creating difficulty accessing the property, report your concerns about a property here.
9. MAKING A COMPLAINT TO SOUTHAMPTON CITY COUNCIL
Select Stage 1: ‘Making a formal complaint to a service area’ using the link below, and then select the service required:
https://www.southampton.gov.uk/council-democracy/have-your-say/comments-complaints/complaints/
10. SOUTHAMPTON COMMON AND OTHER CITY PARKS
Information on BBQs and bins: https://www.southampton.gov.uk/people-places/parks-open-spaces/parks/parks-a-z/b-parks.aspx
11. OTHER CONTACT DETAILS:
Website (general): https://www.southampton.gov.uk/contact-us/
Main switchboard (8.30 am to 5 pm Monday to Friday; closed Bank Holidays): 023 8083 3000
Emergency Service (out of hours): 023 8023 3344
Housing advice: http://www.southampton.gov.uk/housing/
Bins and recycling:https: http://www.Southampton.gov.uk/bins-recycling/
Bulky waste: http://www.Southampton.gov.uk/bins-recycling/bulkywaste/
Garden waste: http://www.Southampton.gov.uk/bins-recycling/gardenwaste/
Actionline for problems with refuse collection, recycling, potholes, unsafe pavements, lighting, graffiti, litter, dog fouling etc: freephone 0800 5191919
