Website: http://www.southampton.ac.uk/
General enquiries: Telephone: 023 8059 5000
Who to contact if you have a problem
The link below gives information on who to contact on a wide range of issues, including student noise and anti-social behaviour; noise and behaviour at a University venue; issues relating to parking and transport, to University estates and buildings projects and other issues.
https://www.southampton.ac.uk/community/who-to-contact-problem.page
Complaints specifically about student anti-social behaviour and noise
It is suggested that you try to resolve the grievance first by making contact with the individuals concerned or their landlords. If this fails, either telephone: 023 8059 4799 or email the University on: local2u@soton.ac.uk.
Incidents connected with Students’ Union Clubs and Societies
For any incidents or behaviours connected to the University’s Students’ Union (SUSU) Clubs and Societies, contact SUSU as below. If students are on an official club/society social, they will generally be identifiable by hoodies and t-shirts.
Telephone: 023 8059 5200
Email: hello@susu.org
If unsuccessful, contact HRA on highfieldracomms@gmail.com
Website:https://www.susu.org/
For noise (nuisance) or other environmental issues or problems: contact Southampton City Council. See HRA ‘Self-Help Links’: https://www.highfieldresidents.org.uk/council/
For serious anti-social behaviour breaches: these should be reported to the Police by either telephoning 101 or submitting a complaint through the Police online portal, via the link below. This gives you the opportunity to record your concerns in your own words and upload videos and photos. We understand these reports are reviewed daily by the local team. Click on this link: https://www.hampshire.police.uk/ro/report/
For any serious breaches that are being witnessed, call 999.
Accommodation Enquiries
Web page: https://www.southampton.ac.uk/uni-life/accommodation.page
Contact information (general): email: ssc@soton.ac.uk.
Contact information (noise/ASB complaints): email: local2u@soton.ac.uk
Highfield Hall: Telephone: 023 8059 8004
Students Services Centre
Web page: https://www.southampton.ac.uk/studentservices/index.page
Contact information: email: scc@soton.ac.uk. There is an online chat function for current staff or students.
Opening Hours: Monday-Friday 09:00-17:00
Emergency Enquiries (out of hours)
Emergency Campus Security: 023 8059 3311
Emergency University Security Central Control Room: 023 8059 3311
Non-emergency out of hours: 023 8059 2811
